Tuesday, December 12, 2006
Ticketmaster - Sean Moriarty
BIG FAT Shout Outs to Mr. Sean Moriarty - CEO and President of Ticketmaster (thats right the people we all buy tickets from for anything from The World Series to The Wiggles).
Now anyone who knows me and knows me well will tell you that I am a letter writer. Yep, good service, bad service, The bag boy at the local Publix who is always nice me, the Doctors and Nurses who go above and beyond to take care of my family members -- regardless I will write a letter.
Okay enough about me and my obsession with the letters. This story all begins when I used Ticket Master to buy tickets to concert, well the artists decided to reschedule the event and unfortunately...well it didn't meet my schedule.
So being the anal retentive person I am, attempt to follow Ticketmaster's procedures to a refund. Done - I will see a credit right? WRONG!!! no credit. Well on the advice of my bank I waited until after the event to see if my credit card is credited, no still no credit. So, being the brave soul that I am I call Ticketmaster Customer Service (not good), my less then pleasant experience with customer service ended with their Rep offering up the challenge that I write the President of Ticketmaster if I don't like their policy. Being a girl who enjoys a challenge I took them up on their offer LAST FRIDAY I mailed my letter to Sean Moriarty, CEO and President of Ticketmaster. Well guess what, today I got a call from Mr. Moriarty!!! All I can say is WOW, that is service with a capital "S". Mr Moriarty is going to make sure I get my credit and expressed his sincere regrets on my bad experience.
Now I do not recommend we all write the President of major corporations, after all they are busy running their businesses (and taking care of my issues) but...its a lesson learned -sometimes people do listen.
Labels: Shout Outs
